GENERAL TERMS AND
CONDITIONS
Effective from: 1 March 2024
These General Terms and Conditions (hereinafter: GTC) govern the use and operation of the online booking system available at www.tetomatra.hu (hereinafter: online booking system), through which it is possible to book the Tető Mátra Nordic Cabin (Maléter Pál St. cadastral no. 757, H-3235 Mátraszentimre, Hungary) exclusive cabin house.
I. SERVICE PROVIDER
Service Provider details:
Service Name: Tető Mátra Nordic Cabin private accommodation
Registered Office: 2 Damjanich János St, H-3036 Gyöngyöstarján, Hungary
Operator: dr. Anna Petrovics, private individual with a tax number
Tax Number: 48277387-2-30
Bank Account Details: 11712004-22484002
Name: Anna Petrovics
Bank: OTP Bank
Service Address: 3235 Mátraszentimre, Maléter Pál u. 757 hrsz.
Website: www.tetomatra.hu
E-mail: info@tetomatra.hu
Phone: +36 30 5011662
NTAK Registration Number: MA23079886
II. CONTRACT
Bookings may be initiated via the www.tetomatra.hu website or by sending an e-mail to info@tetomatra.hu.
A contract is established between the Service Provider and the Guest through the use of the online booking system upon sending the booking and paying a 50% deposit. The content of the contract is determined by present GTC, relevant legislation, and detailed information regarding all services found on the www.tetomatra.hu website, including specifically the information on accommodation fees. Guests are obliged to familiarise themselves with the provisions of the GTC before sending the booking and paying the deposit and/or the total cost of the accommodation. By sending a booking through the online booking system, the Guest accepts the provisions of the GTC. Following the submission of the booking, a contract is established between the Guest and the Service Provider only if the Service Provider explicitly accepts your booking via a confirmation e-mail, in which the booking details and payment options are recorded. Sending a booking entails an obligation to pay. In the absence of an explicit statement from the Service Provider accepting the order, no contract is established. If the e-mail confirming receipt of the order does not reach the Guest within 48 hours, the Guest is not obliged to use the service, and the Service Provider is not obliged to fulfil it.
Following an enquiry via e-mail, the Service Provider will send the Guest a quote based on available capacity, the acceptance of which the Guest must notify the Service Provider in a reply. A contract is established between the Guest and the Service Provider once the Service Provider explicitly accepts the booking via a confirmation e-mail—recording the booking details and payment options—and the cost of the accommodation is paid.
The services provided by the Service Provider are utilised by the Guest. Only persons over the age of 18 are entitled to book the Service described on the website. If the Guest places the order for the services, they shall be the contracting party. If the order is placed on Guest’s behalf by a third party (hereinafter: Intermediary), the terms of cooperation are governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to investigate whether the third party lawfully represents the Guest.
The parties accept that the contract established as described above - to which the provisions of these GTC apply - is concluded in Hungarian language and does not constitute a written contract. The Service Provider records the orders but does not file the contracts, and they are not accessible subsequently. If the Guest does not accept the provisions of the GTC, they will not be entitled to use the accommodation.
The service contract established between the contracting parties based on these GTC expires or may be terminated:
In the case of automatic termination: upon the expiry of the booked and paid duration.
By mutual agreement of the parties.
By the Guest’s withdrawal or termination.
By the Service Provider's withdrawal or termination.
III. DATA OF THE ONLINE BOOKING SYSTEM OPERATOR
Service Provider Name: NetHotelBooking Kft.
Registered Office: 1 Boksa Square, building A, H-8200 Veszprém, Hungary
Company Registration Number: 19-09-512827
Tax Number: 22710776-2-19
Registering Authority: Company Court of the Veszprém Regional Court
Phone: +36 1 690 0410
E-mail: info@resnweb.hu
IV. USE OF THE SERVICE, BOOKING
The Service Provider provides detailed information about the bookable accommodation on the www.tetomatra.hu website.
The accommodation fee includes the cost of cleaning, the Tourism Tax (IFA), and all related services, including full wellness use (unlimited use of the hot tub and sauna). The accommodation fee is displayed in Hungarian Forints (Ft/HUF).
Breakfast, lunch, and dinner can be requested separately by prior arrangement.
The Service Provider reserves the right to change accommodation fees.
Should a promotional price be introduced regarding the services, the Service Provider will provide information about this on the www.tetomatra.hu website.
Online booking can be initiated under the "BOOKING" menu item. The first step is to enter the arrival and departure dates, followed by the number of guests. Clicking the "Search" button will display the accommodation and the gross price. Clicking the "Select" button requires entering personal data - including surname, first name, e-mail address, e-mail confirmation, country, postcode, city, address, and phone number - and payment information. The page also allows you to add comments to your booking. This is followed by ticking the checkboxes for these GTC and the Privacy Policy. You can then finalise your booking by clicking "Finalise Booking". By pressing this button, you send your booking request to the Service Provider.
Please be advised that if the deposit amount is not received within 2 days, we will consider that you have withdrawn from the contract, and your booking will be cancelled.
Once the deposit has arrived, we will send the confirmation via e-mail.
After sending the booking, correcting any errors, modifying the booking, or immediate cancellation is only possible by phone, in writing, or via e-mail using one of the contact details provided in these GTC.
Deviating from or modifying services (breakfast/lunch/dinner) is possible in writing no later than 5 days prior to arrival.
Tető Mátra Nordic Cabin has House Rules, which can be viewed here: www.tetomatra.hu/hazirend
The Service Provider is entitled to terminate the service contract with immediate effect and refuse to provide the service if:
You use the provided accommodation improperly and/or cause damage to it;
You disturb or hinder the operation of the Service Provider and do not cease this behaviour despite a warning from the Service Provider;
You do not comply with the safety regulations or House Rules of the Service Provider;
You exhibit threatening, offensive, or other egregiously antisocial behaviour;
You suffer from an infectious disease or a condition that disturbs the operation of the Service Provider.
You are responsible for all additional persons travelling or staying with you who violate the conditions of participation in point IV.12. The Service Provider is not obliged to clarify the identity of the person who actually caused the damage during a given booking. If damage caused by You or those staying with you is proven, or if reasonable doubt arises regarding the proper use of the Service, the Service Provider may remove You and those using the Service with you while simultaneously interrupting the Service. In the event of exclusion for such reasons, the Service Provider cannot be held liable for damages or the partial or full refund of the Service fee.
The Service Provider reserves the right to establish individually determined cancellation terms for services subject to special conditions, particularly promotional offers.
If any party is unable to fulfil a contractual obligation due to war, rebellion, act of terrorism, strike, accident, fire, blockade, flood, natural disaster, health emergency, serious energy supply disruption, or any other unforeseeable and unavoidable obstacle outside the parties' control, that person shall not be held liable for any loss or damage resulting from these events.
The Service Provider accepts pets.
V. RESPONSIBILITY FOR THE ACCURACY OF DATA
It is your responsibility to ensure that the data you provide is entered accurately, as invoicing will be based on the data provided.
By sending the online booking, you acknowledge that the Service Provider is entitled to pass on to you all damages and costs arising from incorrect or inaccurate data entry. The Service Provider excludes liability for bookings made based on incorrect or inaccurate data entry. An incorrectly provided e-mail address or a full mailbox may prevent the delivery of the confirmation, which may hinder the establishment of the contract.
VI. PAYMENT
Payment is possible in the following ways:
via bank transfer,
via SZÉP card (OTP).
In accordance with its legal obligations, the Service Provider shall issue an invoice accepted by the Tax Authority (NAV) for the consideration of the Service. This will be provided upon payment of the full booking fee, or in the case of cancellation, sent as a scan via e-mail or to the address provided by you.
VII. CANCELLATION
In the case of cancellation occurring on or before the 30th day prior to arrival, the deposit is refundable with an 8-day payment deadline.
In the case of cancellation within 30 days prior to arrival, the Service Provider is entitled to a penalty. The paid deposit will be credited towards the penalty amount, and the Service Provider will issue an invoice for any difference with an 8-day payment deadline.
Penalty rates:
Between the 30th and 10th day prior to arrival: 50% of the accommodation fee;
Between the 9th and 0th day prior to arrival: 100% of the accommodation fee.
In the case of cancelling meals (breakfast/lunch/dinner request) between the 9th and 0th day prior to arrival, the penalty rate is 100% of the meal fee.
In the case of early departure, the full amount of the original booking is payable; no refund shall be given.
A request to transfer or modify the accommodation booking is considered a cancellation; therefore, the cancellation conditions shall apply accordingly.
VIII. COMPLAINT HANDLING
You may lodge a consumer complaint against the Service Provider, which can be submitted via the contact details specified in Section I of these GTC.
If any potential consumer dispute between the Service Provider and You is not resolved through negotiations, the following enforcement options are available to you:
Lodging a complaint with consumer protection authorities: If you perceive a violation of your consumer rights, you are entitled to turn to the consumer protection authority competent according to your place of residence.
Conciliation Body: For the purpose of out-of-court, peaceful settlement of consumer disputes, you may initiate proceedings at the conciliation body competent according to your place of residence or stay, or turn to the conciliation body operating alongside the professional chamber competent according to the Service Provider's registered office. A prerequisite for initiating conciliation body proceedings is that you attempt to settle the disputed matter directly with the Service Provider. The conciliation body proceedings are initiated upon the consumer's request.
IX. COPYRIGHT
According to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the website is considered a copyrighted work; therefore, all parts of it are under copyright protection. Based on Section 16 (1) of the Copyright Act, the unauthorised use of graphic and software solutions and computer program creations found on the website, as well as the use of any application with which the website or any part of it can be modified, is prohibited.
X. LIMITATION AND EXCLUSION OF LIABILITY
The online booking system presupposes the purchaser's knowledge and acceptance of the possibilities and limitations of the internet, with particular regard to technical performance and potential errors. The Service Provider is in no way responsible for the following, regardless of the cause:
Any operational error in the internet network that prevents the smooth operation of the online booking system and the booking.
Non-receipt or accidental alteration of any data sent and/or received via the internet.
Any malfunction in any receiving device on communication lines.
Improper operation of any software.
Consequences of any program error, extraordinary event, or technical error.
The Service Provider is liable only for damages caused by intentional or grossly negligent errors attributable to it. The extent of liability shall not exceed the value of the purchase transaction. The Service Provider excludes its liability for all direct or indirect damages resulting from connection to the online booking system or caused by the operator of the online booking system.
The Service Provider assumes no responsibility for damages and lost profits you may incur from data loss, software recovery, or downtime.
The Service Provider is not responsible for any damage or misuse arising during or as a result of payment by bank card.
The Service Provider excludes liability for all damages caused by the breach of contract or illegal activity or omission by You or a third party.
You bear full and unlimited liability for damages resulting from providing the personal data of another person or any communication thereof through the online booking system. In such cases, the Service Provider will provide all assistance to the acting authorities for the purpose of identifying the infringing person.
XI. GIFT VOUCHERS
In addition to operating the booking system, the Service Provider makes available on its website gift vouchers (hereinafter: Gift Voucher) purchasable in various denominations—predetermined by the Service Provider.
Gift Vouchers are primarily issued electronically or, upon request, in a personalised paper format sent by post.
Gift Vouchers are considered cash-substitute payment instruments and cannot be exchanged for cash; thus, in the event of redemption for a Service of lower value, the remaining amount is forfeited. The nominal value and consideration for Gift Vouchers are equal to the amount indicated on the specific Gift Voucher.
Dates booked using a Gift Voucher cannot be cancelled.
Gift Vouchers may be redeemed and used until the date indicated on the Gift Voucher or, in its absence, for 12 months from the date of purchase.
The use of a Gift Voucher must be indicated to the Service Provider at the time of booking. Multiple Gift Vouchers may be used for a single booking, but one Gift Voucher can only be used once. The Gift Voucher is freely transferable to anyone; the owner shall be considered the person who uses the voucher, and the Service Provider does not investigate the legality of its use.
The content elements of the gift voucher are as follows: data of the Service Provider as issuer, reference to the gift voucher, issuance value, period of use, and a unique serial number.
By purchasing a Gift Voucher, the user accepts the rules recorded in these GTC regarding the issuance and use of the Gift Voucher as binding upon themselves.
XII. SCOPE AND AMENDMENT OF THE GTC
The provisions of these GTC entered into force on 1 March 2024. The Service Provider is entitled to amend these GTC at any time within the legal framework. The Service Provider shall inform you of current amendments in the form of a brief notice on the homepage.
XIII. DATA PROCESSING
The provision of data necessary for using the online booking system is on a voluntary basis; the Service Provider processes and uses the data only to the extent necessary for the proper provision of the service.
By using the service, you acknowledge that under the effective Government Decree 235/2019 (X.15.) regarding the use of digital document readers, a condition for check-in is the digital recording of the data from the photo identification documents of those using the service via a document scanner. The Service Provider is obliged to forward this to the Closed Guest Information Database (VIZA). The obligation to present identification is independent of the guest's age. In the absence of the presentation of the document, the Service Provider shall refuse the accommodation service. In the event of refusal of service under this sub-point, the Service Provider claims payment of the cancellation amount recorded in Section VII.
The Privacy Policy is available at the following link: www.tetomatra.hu/adatvedelem
Mátraszentimre,
6 April 2024
